Operations Manager

Duties and responsibilities of the operation manager.

•  Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.

•  Conduct regular operations team meetings with operational HOD daily / weekly to discuss routine operational matters.

•  Ensure SOP implementation in all departments and check the same during routine operational checks. 

•  Monitor the purchase/indent / requesting of each department.

•  Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, , expiry, etc) with the F & B Manager and chef.

•  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

•  Monitor the co-ordination between all departments for smooth & efficient operations and efficient customer service.

•  Assessing and reviewing customer satisfaction and service recovery process.

•  Meet all dept. heads to review & train the staff to upkeep the human capital in consultation with the human resources and support team.

•  Identifying staff learning needs and assisting with development

•  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

•  Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.

•  Be available on call 24 hours a day to resolve any urgent problems or emergencies.

REPORTS TO: General Manager

Working Hour: Highly Flexible

Qualification

• Hotel Management, Tourism Management and other related field of study

How To Apply

Interested and qualified candidates can apply through:

Email address: getsamuel27@gmail.com

For more information please call us at: +251978596264