IT and Hotline Support Specialist

Founded in 2011, WEEMA International is a nonprofit organization working in Southwestern Ethiopia. WEEMA is licensed to operate in Ethiopia as a foreign charity. We partner with rural communities to provide safe water, quality education, economic opportunities, and lifesaving healthcare so the whole community—including the most marginalized—can thrive. We aim to serve as a model of community-led development, demonstrating the power of development by Ethiopians for Ethiopians.

Role Overview

WEEMA International is seeking an IT and Hotline Support Specialist to provide technical support for the organization’s digital platforms and tools. This role includes troubleshooting IT hardware issues, maintaining web applications, and ensuring the smooth operation of digital resources that support WEEMA’s programs. The ideal candidate should have experience in IT support, web maintenance, and strong communication skills in English.

Key Responsibilities

• Technical Support & Troubleshooting: Provide prompt IT support for hardware(Computers, printers, photocopiers, etc.), web applications, and digital tools.
• Web Maintenance: Assist in the upkeep and smooth operation of WEEMA’s webapplications.
• Deployment Support: Help ensure updates and new features are deployed without service interruptions.
• Database Assistance: Support the management of WEEMA’s data systems to ensure reliability.
• User Training & Support: Provide guidance and create user-friendly materials to help staff effectively use digital tools.
• System Monitoring: Identify and resolve technical issues proactively.
• Collaboration: Work closely with different teams to align IT solutions with program needs.

Required Qualifications

• Technical Skills: Basic knowledge of web technologies and IT troubleshooting.
• Problem-Solving Ability: Strong analytical skills to diagnose and resolve issues efficiently.
• Communication Skills: Good proficiency in English (written and verbal) to support non-technical staff.
• Teamwork & Adaptability: Ability to work in a multicultural setting and support diverse teams.
• Education: A diploma or degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Qualifications

• Experience in IT support within NGOs or development organizations.
• Familiarity with digital tools for non-profit work.
• Knowledge of local Ethiopian languages is an asset

How To Apply

Interested and qualified applicants shall submit their application letter along with non-returnable CV and work experience via Email to Nardos@weema.org  with the subject IT and Hotline Support Specialist. 

CV’s of no more than 3 pages are appreciated. Applications must be received at this email address by Starting from March 15/2025 to March 25/2025 to be considered. Only applicants meeting the minimum qualification will be shortlisted and contacted. For any additional information, please contact us at 0118688651.

This position offers an opportunity to contribute to impactful projects that benefit communities in Ethiopia. If you are a tech-savvy problem-solver passionate about community development,

we encourage you to apply.

WEEMA International is committed to diversity and inclusion. We welcome applications from all qualified individuals, including women, marginalized groups, and persons with disabilities.

Duty Station (Place of Work): Addis Ababa with up on demand travel to the field.

Mode of Employment: part time consultancy

Note: WEEMA International is an equal opportunity employer and is nondiscriminatory regarding race, creed, ethnicity, disability, religion, gender, age, marital status, etc. Women and people with disabilities are strongly encouraged to apply.