Director, Resource Mobilization and Customer Service Department (Re – advertisement)

Job Summary:

The Director, Resource Mobilization and Customer Service Department is responsible for Planning, organizing, coordinating and supervising the Deposit Mobilization & Customer Service Department activities of the Institution. He/she also motivates, empowers, and inspires the staff for better performances as well as evaluates the performances of the staff under his/her supervision. 
Major Duties and Responsibilities:
•    Planning, organizing, coordinating and supervising the Deposit Mobilization & Customer Service Department activities of the Institution ;
•    Leading financial literacy programs to educate clients and potential clients on the benefit of saving and the institution’s value propositions; 
•    Studying  macro and micro economic performance from the perspective of microfinance business, forecasting trends, identifying potential money savers focusing on high amount depositors and encouraging all types of savers;
•    Design mechanisms to promote saving and enhance liquidity leverage of the Institution;
•    Study & Identify deposit mobilization challenges including enhancing the customers’ service delivery;
•    Providing technical/professional support to branches regarding deposit mobilization and overall branch operation;    
•    Conducting front line staff training based on needs identified, organizing and coordinating  client orientation concerning savings products available with special emphasis to client value propositions;  
•    Facilitating customer to customer relations and linking with headquarters; 
•    Monitoring and evaluating performance as per policies and performance agreement;
•    Ensuring that effective and reliable risk management and internal control system is in place for safety of deposits by clients; 
•    Monitoring weekly and  monthly performance of Regional/Branches and compiling data on saving and preparing and submitting periodic regular reports incorporating challenges encountered and improvement recommendation; 
•    Designing clients exit survey tool to capture feedback from withdrawing clients so as to introduce appropriate policy and procedural changes; 
•    Developing systems that enhance customer value proposition and keep savings account closure at minimum;
•    Ensuring compliance with the Institution’s policies and procedures as well as with NBE directives related to Deposit Mobilization & Customer Service;
•    Undertaking regular field visit to check for compliance in savings mobilization policies and procedures and gather feedback from clients on saving service provisions including verification of Region reports.  
•    Ensure the necessary human resource, support facilities and services are provided to branches that fulfills established standards of the Institution;
•    Performs other duties as assigned by supervisor.
 

•    MBA/MA/BA Degree in Banking & Finance, Economics, Management, Accounting or related field. 
•    A minimum of 8/10 years of relevant work experience, out of which 4 years in managerial position, preferably in MFI/Banks.
•    Ability to provide leadership, communicate effectively, and promote a team approach to enhance staff commitment to successfully implement the Company’s Strategic Plan;
•    Demonstrated technical and managerial ability, sound judgement, ability to interact and work effectively with others at all levels;
•    Firm belief in teamwork and gender equality;
•    Capability and willingness to take responsibility and highly developed sense of integrity
•    Proficiency in Microsoft office applications
•    Excellent written and oral communication skills.

•    Terms of employment: Permanent

•    Salary & Benefits:  Negotiable and attractive salary. The Institution has also attractive benefit packages for the position including Institution’s car with adequate fuel allowance.
•    Closing Date:  March 18, 2025
 

How To Apply

Candidates who fulfill the above requirements can send the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to VFE_Vacancy@wvi.org.

              Women applicants are highly encouraged to apply!
Note: –   Only short listed candidates will be contacted for subsequent assessment