Video Remote Interpreters (VRI)

Job Summary: 

Facilitate communication between parties who speak two different languages over an internet-supported video platform by conveying information effectively, professionally, and neutrally to ensure communication aligns with job and company expectations. 

Weekly workload:

• At least 40 hours from late afternoon to or beyond midnight to align with the Pacific Standard Time day shift. Flexibility required to work 40 hours any time 24/7 including Holidays. 

Place of work: 

• Any part of Ethiopia for those who can meet the place requirement. Otherwise,  Addis Ababa from our office facility

Gross Salary: 

• Negotiable and attractive 

Additional Benefits:

• International training before placement.
• Return transport service for those operating from our office environment
• Support for renting a residential place for those operating from our office and renting within 5 km distance from our office. 

Qualifications and Education Requirements:

• College students or graduates,
• Proficient in one or more of the above-needed languages,
• Proficient, accent-neutral, near-native English,
• Work experience in a customer service environment is advantageous,
• Good attendance record,
• Ability to sit for long hours with little breaks in between,
• Prior interpretation experience is a plus but not a required,
• Knowledge and use of PC systems/CRM and Google Search is a must. 

Preferred Skills:

• Superior oral and written communication skills,
• Computer literacy with the ability to type a minimum of 20 WPM,
• Competency in a service organization environment,
• Ability to work independently,
• Self-motivated, willingness to constantly improve, 
• Attention to detail and be able to multi-task and prioritize work daily, 
• The ability to focus on a fast-paced environment while handling calls with a courteous, friendly, and well-spoken tone,
• Strong people skills and ability to communicate orally and in written form. 

Special requirements for those wanting to operate from home:

• HIPAA-compliant spaces must be private and secure. No one can be in the room with the agent nor should anyone be able to overhear/see information from surrounding areas. The only exception for this will be for agents in a HIPAA-compliant call center. 
• No one should see or listen to agents’ calls, nor be in the room while agents are active on the platform. 
• Agents must connect their computer to a high-speed, private, and secure internet connection. 
• Agents’ workspace must be a dedicated room to work. This means the surrounding environment cannot be distracting, avoid working from spaces with background noise/distractions such as pets or children, and soundproof your space to avoid background noise on calls.
•  
• Windows 10 or newer, Apple or Linux OS 
• 8 GB RAM 
• Intel Core i7 or equivalent processor 
• USB video camera with integrated H.264 hardware encoder to the USB Video Class (UVC) or built-in video camera with 720p or higher resolution (video agents). 
• Graphics card must support DirectX 9.0 and must expose DXVA2_ModeH264_VLD_NoFgt decoding mode, latest graphics driver must be installed, 4 cores video encode score of 7.3 or higher.
• Reliable electricity.
• Personal quiet room for avoiding disturbing noises and interferences. 

Personality and character requirements 

• Strict dressing code to be disclosed to those who will be selected
• High level of personal hygiene 
• Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA.

Required languages including English:

How To Apply

Interested applicants, please send your resumes via email to hr.bcadconsulting@gmail.com with a mention of which language you are applying for in the subject line.