Senior, Resource Mobilization & Customer Service Officer

INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

Position:  Senior, Resource Mobilization & Customer Service Officer

Number of Open Post:  Two

Opening Date: February 10, 2025

Place of Work: Addis Ababa (Head Office)

       About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to Proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Senior, Resource Mobilazation & Customer Service Officer. The successful candidates will have skills and experience that meet the following requirements:

1. Major Responsibilities:

• Ensures that branch and area targets with regard to Resource Mobilization are met

• Ensures the Implementation of VF MFI’s saving policies and procedures.

• Ensures that the deposit portfolio mix is in accordance with the institutional targets so  as to mitigate the risk of capital loss.

• Carries out the implementation of the Regions and branches resource mobilization plan.

• Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly.

• In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services

• Put in place pro-active measures to reverse declining deposit trend, if applicable.

• Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution

• Actively markets the deposits and other products and services of the VF MFI

• Caries out focus group discussion (FGD) with prospective savers

• Conducts active marketing campaign to attract saver in consultation with Regional Office and branch offices

• Assists in market survey concerning deposit potentials of the Regions of operation

• Provides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the VFVMFI

• Ensures the provision of fast and quality customer service to client

• Carry out proper customer closing account as per policy

• Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.

• Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI.

• Research on and write marketing intelligence and competitor analysis report for the saving mobilization & branch operation department Manager

• Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;

• Provides input, support and necessary information to branches in managing saving programs

• MA/MBA/BA in Management/Banking/Marketing/Economics or other related field

• At least 5/7 years relevant work experiences

• Excellent knowledge of saving principles and practices

• Excellent knowledge of VF MFI’s saving policies and strategies

• Good knowledge of data analysis techniques

• Ability to provide guidance and assistance

• Analytical skill

• Oral and written communication skill

• Strong interpersonal skill

• Be a good trainer, facilitator, mentor, and coach

• Very good communication (presentation) skills.

Terms of Employment: Permanent

Salary: As per the Institution salary scale

Closing Date: February17, 2025

How To Apply

Candidates who fulfill the above requirements can submit only application letter, updated Curriculum vitae with names and addresses of up to 3 references and apply online VFE_vacancy@wvi.org Please make sure you mention the position Resource Mobilization & Customer Service Officer in the subject line of your email application.

Women applicants are highly encouraged to apply!