Resort Receptionist

Key Responsibilities:

• Greet and welcome guests promptly with a warm and friendly demeanor.
   
• Handle guest check-ins and check-outs efficiently, following established procedures.
   
•  Assist guests with registration processes, ensuring accurate entry of guest information.
   
• Provide information about resort facilities, amenities, and services.
   
• Address guest inquiries, requests, and complaints professionally and promptly.
   
•  Coordinate with housekeeping and other departments to fulfil guest requests.
   
•  Manage room reservations via phone, email, online platforms, and walk-ins.
   
•  Maintain accurate records of room availability and guest bookings.
   
• Upsell resort services and amenities to enhance guest experiences.
   
• Keep the front desk area clean, organized, and presentable.
   
• Maintain proper filing systems for guest records and documents.
   
• Assist in managing lost and found items and ensure proper documentation.

Qualifications & Requirements:

• Diploma or BA in hotel management, and marketing; additional hospitality training preferred.
   
•  Proven experience as a receptionist or front office agent in a hotel or resort environment.
   
•  Excellent communication and interpersonal skills.
   
• Ability to handle stressful situations calmly and professionally.
   
• Strong organizational skills and attention to detail.
   
•  Fluency in English, and French. 
   
• Ability to work flexible hours, including nights, weekends, and holidays.

How To Apply

We would like to invite applicants to submit their CVs in person at our head office Boston Partners Building on the 4th floor located at Bole Road, next to the Alem cinema building or send your CV via our email address at careers@kurifturesorts.com stating the position you want to apply at the subject line of the email. We only accept applications from 17/03/2025 to 23/03/2025. Please feel free to contact us for any further information via our email address.