Receptionist

Summary:
 

We are seeking a professional, friendly, and organized Experienced Receptionist to join our dermatology clinic. The ideal candidate will have excellent communication skills, a welcoming demeanor, and the ability to efficiently manage administrative tasks while providing exceptional customer service to our patients.

Key Responsibilities:

1. Patient Interaction:

   • Greet patients warmly as they arrive.

   • Schedule appointments, manage reschedules, and confirm appointments.

   • Provide patients with forms and ensure accurate information is collected.

   • Answer and manage incoming calls, address inquiries, and route calls as necessary.

2. Administrative Duties:

   • Manage the clinic’s appointment calendar 

   • Maintain patient records, ensuring confidentiality and compliance with healthcare regulations.

   • Process insurance verifications and assist patients with billing inquiries.

   • Handle incoming and outgoing mail, emails, and faxes.

3. Clinic Coordination:

   • Liaise with dermatologists, nurses, and other staff to ensure a smooth workflow.

   • Monitor and maintain the cleanliness of the reception area.

   • Order and manage office supplies for the front desk.

4. Customer Service:

   • Address patient concerns or complaints professionally and promptly.

   • Provide patients with information about clinic services, procedures, and policies.

   • Assist with patient check-in and check-out processes, including payment collection.

What We Offer:

• Competitive salary and benefits.

• A friendly and supportive work environment.

• Opportunities for professional development.

Location: Lagom dermatology clinic , around Bisrate Gebreal beside Lafto mall, Tsemex Apartment ground floor

Employment Type: Full-Time

Qualifications:

• Experience: Minimum of 2 years in a receptionist or administrative role, preferably in a medical or dermatology setting.

• Education: High school diploma or equivalent; additional certifications in medical office administration are a plus.

• Technical Skills: Microsoft Office Suite (Word, Excel, Outlook).

• Personal Skills: Excellent interpersonal, organizational, and multitasking abilities.

Preferred Skills:

• Knowledge of dermatological procedures and terminology.

• Experience with insurance claims and billing processes.

• Ability to remain calm under pressure in a fast-paced environment.

How To Apply

Interested candidates are encouraged to submit their resume and cover letter to hotelprocure.assist@tsemex.com.