Guest Servies Officer

• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Embraces all Touches of Hyatt and the Rooms Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Prepares welcome cards and keys for arrival FIT guests.
• Ensures accurate knowledge of hotels and the tourism in India.
• Reports “Lost and Found” items.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Supports and embraces the spirit of working in a team.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Ensures an understanding on the sequence of duties related to Royal Family visits.  Accords protocol with Royal Family visits. 

B.A degree/Diploma in Hotel & Tourism Management, Management or related fields.

Minimum 1 year experience in the field or similar positions

Good customer service, communications and interpersonal skills are a must.

Strong interpersonal and problem-solving abilities

Excellent communication both written and oral in English

How To Apply

Interested and qualified applicants are requested to apply only through ethiojobs.net.

Upload updated CV and application letter.

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