Customer Service Manager – Mobilit-E Business

Role Overview

We are seeking an experienced Customer Service Manager to lead our customer service operations. The ideal candidate will have a strong background in real estate, vehicle sales, or related industries and will be responsible for overseeing customer interactions, improving service quality, and driving customer satisfaction.

Key Responsibilities

• Customer Experience Leadership: Develop and implement strategies to enhance customer service across all touchpoints.

• Team Management: Lead and train a customer service team to ensure efficient and professional service delivery.

• Process Improvement: Establish and refine service processes to improve efficiency and customer satisfaction.

• Client Relations: Act as the main point of contact for high-value customers, resolving issues, and ensuring positive relationships.

• Sales Support: Work closely with the sales and marketing teams to provide seamless customer interactions.

• Complaint Resolution: Handle complex customer complaints and implement strategies to prevent future issues.

• Performance Monitoring: Track and analyze key customer service metrics to drive continuous improvement.

• 6+ years of experience in customer service, preferably in real estate, vehicle sales, or a related field.

• Proven track record of managing a customer service and improving service delivery.

• Strong understanding of customer behavior, sales processes, and service excellence.

• Excellent communication, negotiation, and problem-solving skills.

• Ability to work in a fast-paced and dynamic business environment.

• Proficiency in CRM systems and other customer service tools.

How To Apply

Interested candidates should submit their CV and a cover letter to jobs@ease-int.com