Accountability & Learning Officer

General Information

Humanity & Inclusion is an independent and impartial international aid organization working in poverty, exclusion, conflict, and disaster situations. Working alongside persons with disabilities and other vulnerable groups, our actions and testimony are focused on responding to their essential needs, improving their living conditions, and promoting respect for their dignity and their fundamental rights. Humanity & Inclusion is a not-for-profit organization with no religious or political affiliation. It operates as a federation comprising a network of associations that provide it with human and financial resources, manage its projects, and implement its actions and social mission.

General mission
The accountability & learning officer implements activities concerning learning, beneficiary participation, and accountability to affected populations mechanisms, and helps to improve understanding of socio-cultural and power dynamics in the geographical area(s) to which he or she is assigned.
Missions / Responsibilities
Mission 1 : Operational implementation
Responsibility 1: Contributes to defining and evaluating accountability to affected populations mechanisms
Contributes to the design of operational procedures, especially for the management of feedback and complaints, information, and the participation of populations in the projects;
Helps train HI teams on the concept of accountability to affected populations
Contributes to periodic evaluations of accountability mechanisms
Responsibility 2: Contribute to the implementation of these mechanisms with populations and partners
Establishes good relations with the populations and partners of HI by making periodic visits to the areas concerned in compliance with established operational procedures;

Organises and facilitates community consultations for the implementation of the mechanisms;
Contributes to the design of awareness-raising tools and informs the populations and partners about HI’s accountability mechanisms;
In close collaboration with the project teams, ensures that the HI’s activities in the field are fully understood by the populations;
Takes part in analysing the socio-anthropological context and power dynamics,
Record the feedback and complaints received (and all related information) in a formalised database and refer them to the focal points designated by the accountability system;
Monitors the effective roll-out of information, participation, and complaint response mechanisms, following established procedures and ensuring that people receive a meaningful response promptly;
Ensures the archiving and protection of data relating to the feedback and complaints management mechanism.
Responsibility 3: Contributes to the implementation of learning activities in his or her geographical area of intervention
Participates in the lessons learned workshops organised on its area of intervention
Implements activities to collect life stories, success stories, etc., from the population and partners;
Ensures the archiving and protection of data related to the learning activities carried out with the populations.
Responsibility 4: Maintains confidentiality when processing the information received
Examines beneficiary feedback and complaints and provides precise information on HI’s activities and accountability mechanisms;
Adheres to data protection, confidentiality, and informed consent principles in his or her interactions
Responsibility 5: Reports on accountability to affected populations and learning activities.
Write regular reports on the running of accountability to affected populations and learning activities;
Regularly evaluates the work done and suggests improvements
Reports all information and any difficulties related to his or her activity to his or her line manager.

Responsibility 6: Contributes to the representation of HI in the communities
Serves as the focal point on communication with the communities;
As part of his or her tasks, represents HI with the population and partners, respecting the organisation’s values and maintaining cordial, positive and close working relations.
Mission 2: Emergency preparedness and response
Contributes to the programme’s emergency preparedness actions and, in an emergency, adapts his or her working methods to contribute to an effective humanitarian approach by HI.

Skills Required:

• Proficiency in Accountability to populations: participatory, non-discriminatory, and responsible approaches
• Knowledge in Learning lessons from experience and continuous learning    
• Proficiency in Information management strategy, data structuring, and data quality
• Knowledge in Results and indicators monitoring
• Knowledge in Planning and coordination of qualitative and quantitative surveys, dissemination of finding        
• Proficiency in English language and Tigrigna. Other local languages are an asset

Qualifications:

• Bachelor’s degree in social work, sociology, anthropology, and other social sciences
• 4 years’ experience in a similar role (MEAL, accountability, and knowledge management)
• Experience working in an  emergency context
• Experience in working in a humanitarian organization
• Experience in disability and inclusion is an advantage 

How To Apply

Interested candidates are required to fill in the application form through this link  https://forms.office.com/e/KwpFeXDZyQ?origin=lprLink   on/before the application deadline.

You will be contacted only if selected for a written exam/interview, Phone solicitations will not be accepted.

We’re committed to safeguarding and promoting child protection and expect all staff and volunteers to share this commitment. This position involves working with beneficiaries and is subject to strict safer recruitment checks. The successful candidate will be required to complete a police check and sign a self-declaration form to help us verify your suitability to work with children, including checks with past employers.

Humanity & Inclusion is an equal opportunity employer and particularly welcomes women and Persons with Disability.

All employment decisions are made based on organizational needs, job requirements, merit, and individual qualifications. Humanity and Inclusion is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.