Account Fulfillment Responsible

1. Customer Service Satisfaction Management 
• VOC Management 
• Business continuity management 
2. Service Fulfillment Management 
• Contract fulfillment management
• Support and management of key delivery projects
• Network assurance and security management
3. Installed Base Operations
• Drive customer use in digital
• transformation/HCS scenarios and improve customer experiences.
• Transfer service value, and guide service guide service budgeting and renew.
• Dig new deployment/expansion opportunities/expansion opportunities.
4. Customer Relationship Building
• Key customer relationship building
• Extensive customer relationship building
5. Service Partner and Team Building
• Service partner development
• Service team building
6. Apprehend Customer Service Requirements
• Identify and understand customers’ service requirements and pain points.
• Match Huawei’s service capabilities with customer requirements.
• Provide competitive service solutions with partners.

Required professional skills
Excellent English in both verbal and written
Familiar with local Customer Service Satisfaction Management 
Required soft skills
Excellent communication (written and oral) and interpersonal skills, can influence others to achieve results
Experience working autonomously and prioritizing multiple competing priorities
Flexibility and Proven experience to work in a high-pressure environment with multiple tasks, changing priorities, and changing resources
Target driven and able to work towards the deadlines
Education and Major requirements
Computer or Information Technology related degree.

How To Apply

All Interested and qualified applicants can apply through www.ethiojobs.net Applicants should mention the Position that they are applying for.

If you do not meet the necessary requirements i.e. Educational and Professional, or if you graduated in an unrelated field, please do not send your applications.

Thank you