Automotive Customer Service Officer

Acts as the customer’s the 1st technical contacting person service adviser and direct them to the respective technical personnel

Greets customers in a professional manner and friendly ways

Collects vehicles, customers’ service requirements and work orders accordingly the type customer as private, company or organization

Open job order cards and deliver to the responsible job center as per the job  

Receive call and call to customers for road call support, arrange towing & temporary transportation

Call customers for follow ups, appointment reminders, missed appointments, and to bring customers’ vehicles into the service

Gather maintenance information and brief to customer about repair and maintenance status, needed &  required repairs of their vehicles and accessories parts

Handles customer requirements, questions and complaints and redirect them to the required personnel and or to management if the issue is beyond

Give a brief about the service warranty protections benefits

Check preventive maintenance programs

Make service Schedules for customers cars, 

• Level 5 Advanced Diploma or BSc Degree in Mechanical Engineering, Automotive, Auto Mechanic or related field

• A minimum of 3 years of proven experience in customer service,

• Experience in cars dealers or repair shop is highly preferable 

• Capable to adequately explain technical diagnoses and needed repairs to customer 

• Age 25 – 40 

• Strong communication and interpersonal skills.

• Good customer handling skill, customer-focused attitude and a commitment to customer satisfaction.

• High level of motivation and energy 

• Basic Computer skill

• Good hand writing calligraphy

• Attention to detail and accuracy in data entry and record-keeping.

• Ability to work well in a team and adapt to a fast-paced environment.

How To Apply

Qualified and Interested applicants can submit their Education Certificate and Work Experience via Ethiojobs until April 10, 2025