Front Office Manager

Key Responsibilities:

• Oversee daily Front Office operations, including Reception, Reservations, Concierge, and Guest Services.

• Ensure high standards of customer service are consistently delivered by all Front Office staff.

• Develop, implement, and monitor SOPs to ensure operational efficiency.

• Manage room reservations and ensure accurate room assignments and check-ins/outs.

• Handle guest complaints, concerns, and special requests in a professional and timely manner.

• Prepare and manage department budgets, forecasts, and financial reports.

• Conduct regular training sessions for Front Office staff to enhance performance and service quality.

• Schedule staff shifts, ensuring adequate coverage and efficient use of resources.

• Collaborate with other departments to ensure seamless guest experiences.

• Monitor staff performance, provide feedback, and conduct performance evaluations.

• Ensure compliance with resort policies, procedures, and standards.

• Maintain awareness of room occupancy and availability to maximize revenue.

• Develop promotional strategies to enhance guest experiences and drive revenue growth.

• Utilize property management systems effectively to manage reservations and guest information.

• Ensure accurate billing and financial transactions are completed efficiently.

• Monitor and respond to online guest reviews and feedback to improve service standards.

Working Conditions:

• Requires flexibility to work weekends, holidays, and extended hours as needed.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Proven experience as a Front Office Manager or similar role in a resort or luxury hotel.

• Excellent problem-solving and decision-making abilities.

• Proficiency in property management software IDS, CENT.

• Ability to work under pressure and handle challenging situations effectively.

• Fluency in English and knowledge of additional languages are advantages.

• Exceptional organisational and multitasking skills.

How To Apply

Boston Partners plc. will like to hire qualified manpower for the post stated here under. We will like to invite applicants to submit their CV in person at our head office Boston partners Building on the 4th floor located at Bole Road, next to Alem cinema building or send your CV and application letter (ONLY) via our email address to careers@kurifturesorts.com stating the position you want to apply at the subject line of the email. We only accept applications from 21/3/2025 to 27/3/2025. Please feel free to contact us for any further information via our email address.