Reservation Agent

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Other Duties & Responsibilities are included

• Degree or Diploma in Hotel Operation/Hospitality/Tourism Management or Related Field from a recognized college is required
• Minimum 1-year+ work experience in reservation, sales or public relations, preferably in the hospitality industries
• Customer-service experience
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Flexible working hours

How To Apply

Interested and qualified applicants are requested to apply only through ethiojobs.net.

Upload updated CV and application letter.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED