Tutor Relations and Quality Manager

We are looking for a Tutor Relations and Quality Manager to join our growing team and ensure that we maintain the highest standards of teaching excellence, tutor satisfaction, and overall learning experience for our students.
Job Overview
As the Tutor Relations and Quality Manager, you will be responsible for overseeing the recruitment, onboarding, and ongoing support of our tutor network. Additionally, you will ensure that all tutoring sessions meet our quality standards by monitoring performance and facilitating regular feedback. This is an exciting opportunity for someone who is passionate about education and helping create a positive, high-impact learning experience for both tutors and students.
Key Responsibilities:
•    Manage the recruitment, onboarding, and training of tutors to ensure alignment with our platform’s values and educational standards.
•    Monitor and evaluate tutor performance through regular assessments, feedback, and quality checks.
•    Develop and implement strategies to ensure tutors deliver the highest quality online tutoring sessions.
•    Establish and maintain effective communication with tutors, addressing any concerns or issues promptly.
•    Analyze student and tutor feedback to continuously improve the tutoring experience and overall platform performance.
•    Develop programs to motivate and engage tutors, ensuring a positive working environment.
•    Work closely with the customer support team to resolve any tutor or student-related issues.
•    Oversee the implementation of best practices for tutor engagement, retention, and satisfaction.
We are looking for a Tutor Relations and Quality Manager to join our growing team and ensure that we maintain the highest standards of teaching excellence, tutor satisfaction, and overall learning experience for our students.

Job Overview
As the Tutor Relations and Quality Manager, you will be responsible for overseeing the recruitment, onboarding, and ongoing support of our tutor network. Additionally, you will ensure that all tutoring sessions meet our quality standards by monitoring performance and facilitating regular feedback. This is an exciting opportunity for someone who is passionate about education and helping create a positive, high-impact learning experience for both tutors and students.

Key Responsibilities:

• Manage the recruitment, onboarding, and training of tutors to ensure alignment with our platform’s values and educational standards.
• Monitor and evaluate tutor performance through regular assessments, feedback, and quality checks.
• Develop and implement strategies to ensure tutors deliver the highest quality online tutoring sessions.
• Establish and maintain effective communication with tutors, addressing any concerns or issues promptly.
• Analyze student and tutor feedback to continuously improve the tutoring experience and overall platform performance.
• Develop programs to motivate and engage tutors, ensuring a positive working environment.
• Work closely with the customer support team to resolve any tutor or student-related issues.
• Oversee the implementation of best practices for tutor engagement, retention, and satisfaction.

Location: IVY Tech PLC Head Office
Job Type: Full-Time
Department: Tutor Relations & Quality Assurance

Qualifications:

• Masters’s degree in Education, or a related field.
• Minimum 3 years of experience in a management or coordinator role in the education or tutoring sector.
• Strong communication and interpersonal skills with the ability to build and maintain professional relationships.
• Experience in managing quality assurance processes and improving service standards.
• Strong problem-solving skills with a keen eye for detail.
• Ability to work independently and as part of a collaborative team.
• Knowledge of digital learning platforms or online tutoring is highly preferred.

Why Join Us?

• Be part of an innovative and growing company revolutionizing education in Ethiopia.
• Competitive salary 
• Work in a dynamic and supportive environment that values professional development and growth.
• Opportunity to have a direct impact on the quality of education in Ethiopia.

How To Apply

If you are a proactive, solutions-driven individual with a passion for education and a commitment to quality, we’d love to hear from you! Please submit your resume and a cover letter outlining your experience to ivytech2025@gmail.com