Sales and Customer Relations Division Head

Customer, Education, Management Jobs, Marketing
Addis Ababa
March 25, 2025
Full Time

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Job Description

Job Information

👉 Salary:

Attractive


Full time
👉 Job Level:

Senior(5-8 years)
👉 Deadline:

Apr 25, 2025

The Sales and Customer Relations Division Head is responsible for leading the sales and customer service teams to achieve company objectives. This role involves developing sales strategies, enhancing customer satisfaction, and driving revenue growth. 

Responsibilities: 

  • Develop and implement effective sales strategies to achieve revenue targets. 
     
  • Oversee the customer relations team to ensure high levels of customer satisfaction. 
     
  • Analyse market trends and competitor strategies to identify opportunities for growth. 
     
  • Establish and maintain relationships with key clients and stakeholders. 
     
  • Prepare and present sales forecasts and reports to the executive management.
     
  • Lead, mentor, and train the sales and customer relations staff. 
     
  • Collaborate with marketing to create promotional campaigns and enhance brand visibility. 
     
  • Monitor and evaluate team performance, providing feedback and support for improvement. 
     
  • Resolve customer complaints and issues efficiently and effectively. 

Key Performance Indicators:- 

  • Sales revenue growth 
     
  • Customer satisfaction ratings 
     
  • Team performance metrics 
     
  • Market share increase

Job Specification (JS) 

Qualifications: 

  • Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus. 
     
  • Minimum of 5 years of experience in sales and customer relations, with at least 2 years in a managerial role
     
  • Proven track record of achieving sales targets and managing customer relationships. 

Skills:

  • Strong leadership and team management skills. 
     
  • Excellent communication and interpersonal abilities. 
     
  • Strategic thinking and problem-solving skills. 
     
  • Microsoft Office Suite. 
     
  • Knowledge of market dynamics and customer behaviour. 

Personal Attributes: 

  • Self-motivated and results-oriented. 
     
  • Ability to work under pressure and meet deadlines. 
     
  • Strong analytical and decision-making skills. 
     
  • Adaptable and open to change. 

Working Conditions: 

  • Office-based in Addis Ababa, with occasional travel to meet clients or attend events. 

Requirement Skill -Office suites (MS Office, iWork) -Decision-making skills -Strategic -thinking -Communication -Problem -solving

How To Apply

Interested and Qualified Applicant can apply through Ethiojobs

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