Operations Manager

REPORTS TO: General Manager

Working Hour: Highly Flexible

Duties and responsibilities of the operation manager.

•  Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.
•  Conduct regular operations team meetings with operational HOD daily / weekly to discuss routine operational matters.
•  Ensure SOP implementation in all departments and check the same during routine operational checks. 
•  Monitor the purchase/indent / requesting of each department.
•  Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, , expiry, etc) with the F & B Manager and chef.
•  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
•  Monitor the co-ordination between all departments for smooth & efficient operations and efficient customer service.
•  Assessing and reviewing customer satisfaction and service recovery process.
•  Meet all dept. heads to review & train the staff to upkeep the human capital in consultation with the human resources and support team.
•  Identifying staff learning needs and assisting with development
•  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
•  Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
•  Be available on call 24 hours a day to resolve any urgent problems or emergencies.

Education

• Bachelor degree Hotel management, Tourism and related

How To Apply

Interested and Qualified applicant can apply through hrpyramid23@gmail.com
Contact us : 0978596264