Front Desk Officer

Category: Sales and Marketing
Location: Addis Ababa, Ethiopia
Career Level: Junior-Level 1 – 2 Years
Employment Type: Full-Time
Salary: Negotiable 

Job Description

We are seeking a Front Desk Officer to be the primary point of contact for clients and visitors in our real estate office. This role involves greeting clients, handling inquiries, scheduling property viewings, and providing administrative support to the marketing and sales teams. The ideal candidate will have strong communication skills and a customer-service focus, ensuring a positive client experience while supporting office operations.

Key Responsibilities:

• Greet and assist clients, visitors, and vendors with a friendly and professional demeanor.

• Answer and manage incoming calls, directing inquiries to the appropriate team members.

• Maintain an organized front desk and ensure a welcoming environment for clients.

• Coordinate appointments and meetings for the Marketing/Sales Manager and real estate agents.

• Assist in creating and distributing marketing materials, including property listings and promotional content.

• Support the execution of open houses and other marketing events.

• Communicate with clients regarding property inquiries, showing schedules, and feedback.

• Handle administrative tasks such as filing, data entry, and managing listings.

• Maintain confidentiality and handle sensitive information with discretion.

Job Requirements

• BA degree or equivalent; experience in Business Management, Management, Marketing Management business-related fields. 

• Proven 2 years of experience in a receptionist or administrative role, ideally in a customer-facing environment. 

• Strong communication and interpersonal skills, with a focus on customer service. 

• Proficient in Microsoft Office Suite

• Excellent organizational skills and attention to detail. 

• Ability to multitask and thrive in a fast-paced environment. 

Required Skills

• Customer Service Orientation: Ability to provide excellent service and create a welcoming environment for clients and visitors.

• Communication Skills: Strong verbal and written communication skills to effectively interact with clients, vendors, and team members.

• Organizational Skills: Exceptional ability to manage multiple tasks, prioritize effectively, and maintain an organized workspace.

• Attention to Detail: Keen eye for detail to ensure accuracy in documentation, correspondence, and marketing materials.

• Technical Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software (e.g., MLS, CRM systems).

• Problem-Solving Skills: Ability to address issues proactively and find solutions to enhance office efficiency and client satisfaction.

• Multitasking Ability: Capability to handle various responsibilities simultaneously in a fast-paced environment.

• Team Collaboration: Strong interpersonal skills to work effectively with the marketing and sales team, as well as other departments.

• Time Management: Efficiently manage time to meet deadlines and support ongoing projects.

• Adaptability: Flexibility to adjust to changing priorities and work demands in the dynamic real estate market.

How To Apply

Application Process:
Qualified candidates are invited to send their CV to Hr@metropolitanaddis.net.