Customer Service Supervisor

• Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Branch’s and mission, objectives, and values. 

• Prioritize, assign, evaluate, and supervise the work of all Customer Service Officers.

•  Provides coaching and guidance for performance improvement and development; directs and oversees the training of new junior customer service officers. 

•  Plans and implements work programs of customer service activities.

•  Creates quality assurance tools to ensure completion, quality, and timeliness of the Branch customer service activities. 

•  Conduct formal performance appraisals of all Customer Service Officers. 

•  Participates in various personnel actions, including hiring, counseling, training, promotion, discipline, and termination of customer service officers. 

• Interacts effectively and diplomatically in all areas of employee relations, always projecting a professional image in keeping with the Branch’s goals and objectives while exercising the highest degree of confidentiality.

•  Maintains the daily schedule to ensure complete coverage for customer. 

•  Assumes complex and specialized customer relation situations involving upset and dissatisfied customers and requiring sensitivity and sound judgment.

•  Takes action to resolve complaints where appropriate, including waiving of delinquency charges

•  Receives and responds to telephone calls, providing information and handling issues, request, and complaints. 

•  Assists and participates in developing and administrating the Customer Service annual budget.

•  Conduct Regular attendance at the work site. 

•  Perform related duties and responsibilities as required. 

1. ducation

 MA/BA in Marketing Management/Business Management or other related fields 

2.  Work Experience

             5/8 Years Related Experience 

3.  Special skill/Training