Customer Experience Associate

BACKGROUND

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company. 

Our Vision 

Our vision is to provide one chicken per person per year through smallholder farmers. 

Our purpose 

Our purpose is making farmers of Ethiopia healthier and wealthier. 

Job Summary 

The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources. 

Key Responsibilities 

• Conduct customer surveys accurately using designated tools and methodologies. 

• Welcome and engage customers with a friendly, professional demeanor, actively listening to gather precise data. 

• Translate survey questions and responses as needed 

• Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity. 

• Participate actively in team meetings, providing clear and timely updates on daily activities and progress. 

• Record and forward customer complaints to appropriate teams. 

• Maintain strict confidentiality and data security protocols to protect customer information. 

• Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness. 

• Perform additional tasks and responsibilities as assigned to support the overall team and company objectives. 

• Adhere to company policies and standards

Qualifications 

• Bachelor’s degree in Sales, Marketing, Management, or related fields 

• No prior experience required 

• Excellent communication skills in English, Amharic, and Afan oromo 

• Proficiency in Microsoft Office and computer systems

How To Apply

APPLICATION INSTRUCTIONS

Please title your application with the subject line: – “Customer Experience Associate”.

Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to

careers@ethiochicken.com

Women are highly encouraged to apply