Coffee Cupper/ Quality Head

Company Summary

Established in 1997, this company is a major player in Ethiopia’s edible oil production, commodity-exporting, and branded consumer goods distribution. It operates multiple business units, including a large-scale edible oil factory, a coffee export division, and a supply chain for oilseeds, pulses, and spices. The company also engages in equipment leasing and tender services, with operational centers across Ethiopia to ensure proximity to customers and suppliers. Committed to quality, reliability, and strong partnerships, it strives to be a socially responsible, world-class enterprise that drives development through entrepreneurship.

Job Summary

Under the supervision of the Division Manager, the Quality Control Head is responsible for the preparation of strategic planning and implementation of activities that lead to developing higher quality assurance. The head is responsible for contributing to the growth, development, and achievement of the company’s vision through implementing the mission and core values. The department head is responsible for managing the day-to-day operation of the department through empowering and monitoring the staff under his/her department as per delegated power to meet the company’s development and business objectives effectively and efficiently.

Key Responsibilities 

• Implementing methods to inspect, test, and evaluate products and production equipment 
• Ensuring that products adhere to quality standards • Preparing reports by collecting, analyzing, and summarizing data 
• Working according to deadlines for the delivery of products 
• Training and managing production line staff in production practices and quality assessment of goods 
• Tracking products through the manufacturing process to guarantee that each part of the process is correct 
• Performing detailed and recorded inspections of final products so the products are up to industry and company standards 
• Eliminating products that are not up to standards and finding the reasons for product problems 
• Serve as the lead for Company Quality initiatives, including, the implementation of the Company Quality Management System 
• Prepare for all Company Quality Audits, ISO audits and respond to issues 
• Ensure compliance and record keeping for all mandated quality checks, testing, sampling and sanitation activities 
• Track, analyse, and lead initiatives for all quality and customer complaint issues within the plant 
• Serve as primary plant liaison with the Customer Service Centre, Consumer Affairs and with consumers for quality and complaint issues 
• Prepare and maintain permitting and licensing for the plant 
• Manage budgeting, purchasing and inventory of plant operating supplies such as filters, chemicals and lab supplies 
• Coordinate activities and develop good relationship with key vendors 
• Monitor the performance and competencies of plant QA staff and provide leadership, coaching and development as needed 
• Lead the execution of cultural changes and activities needed to support company Continuous Excellence (CCE) and the pursuit of TPM 
• Develop initiatives to improve plant performance against national quality measures and ensure plant compliance with company and regulatory standards 
• Performs other related functions as assigned by the Division Manager.

Education: 

• BSC/MSc degree in chemistry/Agriculture or other related discipline 
• Capping certification is essential 

Experience: 

• 6-8 years relevant experience in the coffee business, out of which at least 2-3 years should be in a senior managerial position 

Skills & Knowledge: 

• Knowhow about veterinary product regulations and standards 
• Analytical skills sufficient to understand develop and direct the functions of finance, marketing, and strategic planning. 
• Familiar with national & international import and customs policies. 
• Communication and good interpersonal skills and a high degree of integrity 
• Strong leadership profile 
• Highly organized and ability to adapt to quickly changing priorities 
• Strong negotiation skills 
• Ability to develop and empower a team. 

Competencies:

• Result-oriented 
• Team player 
• Innovative 
• Change facilitator 
• Self-Starter 
• Able to work with minimum supervision 
• Customer focus

How To Apply

Interested candidates can send their CVs to maraki@ethiojobs.net with the subject line “Coffee Cupper/Quality Head.”