Chief of Network& Infrastructure Department

Job Title:Chief: Network& Infrastructure Department

Department: Chief: Network & Infrastructure Office        

Grade Level: XIV              

Reports to: Deputy Chief Executive Officer of ICT Products           

Supervises:Division: Infrastructure & Hardware I/E  and Division: Telecom

JOB SUMMARY 

The Chief:  Communication & Infrastructure,under  the overall  leadership  of the Deputy  Chief  Executive  Officer of ICT  Products,  is responsible  for the overall  leadership, management,  a representation  of the  eTech from  Infrastructure,  Hardware and  Telecom  Implementations  and  Support.  S/he is responsible  in leading and coordinating  two divisions  called Infrastructure  & Hardware  I/E and  Telecom  in eTech  S/he  is responsible  in  developing and  implementing strategies  aiming to improve  the Infrastructure,  Hardware,  and Telecom technology  to advance eTech’s mission and vision.         

ROLE AND RESPONSIBILITIES     

Develops a strategic plan on Telecom, Infrastructure  and Hardware to execute and achieve the objectives and Provides quarterly updates to higher management and Marketing Team          

Work with  Business  Development Chief  to  determine commercial  viability  of products, resource requirements,  and potential risks. Influence decisions that may have major impact   on   the  organization’s   sales,   market  share,   and   financial  results.   In   addition,  cross collaboration with Marketing when required to assist Telecom, Infrastructure and Hardware business growth from Sales to final execution     

Consulting to develop, design, implement, and manage the various telecommunications and data   systems  needed   to   support  emerging   Telecom,    Infrastructure,    and  Hardware technologies.  This includes  the  determination of  systems  that will  support  the outside customers as well as the eTech itself.      

Develop, design, implement and manage the various Telecom (VAS, Alternative Channel, Virtual Internet  Service Providing  and Partner  Ship with Ethio -Telecom)    , Infrastructure (IaaS, SaaS, PaaS and eTech Cloud)   and Hardware  (Customer Support with helpdesk  on  Computer  Netwrok, Server,  Switch,  Routers and  other  hardware)   technologies  and  data systems  needed to support  emerging  Telecom, Infrastructure  and Hardware  technologies.This includes the determination of systems that will support the outside customers as well as      the eTech itself. 

              5.   Evaluates telecommunication,  Infrastructure  and  Hardware technologies  and  determines   

              strengths  and weaknesses  of the  technology architecture,  implementation  and suitability;              

              recommends solutions to ensure consistency with the eTech vision              

              6.   Manage different  projects,  plan and  execute  all telecommunication,  Infrastructure   and             

              Hardware  system upgrades, uploads, backups and restores for all customers as well as the              

              eTech.  

              7.   Serve as  technical  lead/supervisor  for all  customers  as well  as  the  eTech  projects that       

              represent  the Telecom,  Infrastructure  and Hardware  divisions  with Project  Coordinator           

              project statues meetings             

              8.   Provide Customer  Support  with helpdesk on Computer  Network,  Server, Switch, Routers           

              and other  hardware devices  by addressing  our customers  on Tender  level or Retail  level        

              activities.            

              9.   Provide administration,  reporting and monitoring as well as recommendations  based on the              

              reporting  statics to  higher  management to  optimize  resources and  performance  for the          

              telecommunication, Infrastructure, and Hardware systems.         

              10. Monitor     and    Maintain     the     Telecom,     Infrastructure,     and    Hardware     systems         

              (hardware/software)  for all customers as well as the eTech and ensure that it is functional          

              and operational in order to minimize downtime. 

              11. Manage,  Coordinate, and  Support  client requests  for  moves, additions,  and  changes by        

              establishing Telecom, Infrastructure and Hardware systems and integration.        

              12. Develop  Telecom, Infrastructure  and Hardware  solutions to meet  the future needs  of the    

              client  community as  well  as the eTech  and  Assist in  the  planning for  future  Telecom,      

              Infrastructure(IaaS,  SaaS, PaaS, and eTechcloud), and network growth. 

              13. Provide   consultative   services  for  Telecom,   Infrastructure,   Hardware,  and  Networking      

              support for client community as well as the eTech staffs.              

              14. Substantive   hands  on   experience   in  managing   the   installation,   troubleshooting,   and        

              maintenance  of a modern Telecom, Infrastructure,  Hardware and Networking  environment,          

              including relevant hardware and software.          

              15. Work on Carrier Systems like: Multiplexers, ATM Switches, Synchronous Optical Network    

              (SONET) Nodes, Transmission Security (TRANSEC) and Management and Control (M&C)         

              requirements.   The  Contractor   shall   determine  software   configurations   within  system  

              components to ensure mission requirements are met, to include modem settings, multiplexer      

              configurations,  and TRANSEC strap  settings,  as well as provide  expertise  in end -to-end             

              troubleshooting of both test and operational missions    

              16. Work on Internet Protocol (IP)/Multi-Protocol  Label Switching (MPLS) Systems. This shall           

              encompass Service Provider routers and components, to include but not limited to, Cisco and              

              Juniper Service Provider routers and switches,  Voice over IP (VoIP), Serial to IP ( STI) or         

              Circuit to Packet (CTP) edge devices, IP modems, and Ethernet encryption. The Contractor         

              shall also have knowledge about IP network development; router and switch configurations;          

              VoIP,  Virtual Private Network  (VPN)  and Virtual Routing Forward (VRF)  setup;  serially      

              interfacing  routers or  edge  devices to carrier  equipment;  performing basic  configurations             

              using UNIX; and the integration of IP networks into the Global Information Grid (GIG)   

              17. Work on Transport Systems. This shall encompass the fiber optic multiplexers,  encryption,           

              and the connection of IP Routers and other Carrier Systems such as SONET into the global    

              positioning system (GPS) and the Global Information Grid (GIG)  

              18. Oversee  and coordinate  effective communications  among  customers and various  business             

              units to ensure accurate, consistent, and timely flow of information. Ensure availability and   

              effective  use of specialized  Telecom, Infrastructure,  Hardware  equipment’s for  sales and         

              related  activities. Provide  technical  direction, presentations,  a dvice  and Support  to  client      

              community   as well  as  the eTech  staffs  to promote   their  technical  and  professional       

              development     

              19. Contribute  to the  development  of infrastructure  platforms that  are  service -oriented  with 

              reusable  components that can be orchestrated together  into different  methods for different              

              businesses         

              20. Experience in the design, configuration,  and deployment  of secure Telecom, Infrastructure, 

              and Hardware systems globally  

              21. Serves  as technology  expert  center on  delivering  technological requirements  Te lecom,  

              Infrastructure,  and Hardware such as server, desktop, local service, Local Area Networks,     

              Wide Area Networks,  data centers, mainframes,  medium sized server configuration,  cloud        

              services and backup services to meet business needs      

              22. Apply  knowledge of  telecommunications,   Infrastructure   and Hardware  technologies   to        

              identify  and provide solutions  for  business needs.  Work  with various  business  groups to        

              understand  future/growth needs, translate these needs into requirements,  and contribute  to            

              the growth of eTech by supporting solutions       

              23. Develop,  document, and  maintain  configuration standards  and  operating procedures  for  

              telecommunications,   Infrastructure   and Hardware   systems  and network   by  developing             

              solutions in highly scalable, highly available, Cloud (IaaS, PaaS, SaaS) services 

              24. Develop  eTech Cloud  Architecture  in creating  cloud  compute standards,  identifying  and         

              mitigating risks highly scalable, highly available, Cloud (IaaS, PaaS, SaaS) technology, and    

              help drive solutions for the eTech as well as Customer of eTech  

              25. Lead   the  research   and   evaluation  of   emerging   technology  on   telecommunications,            

              Infrastructure,  and Hardware industry  and market  trends to assist in project  development 

              and/or operational support actives of eTech.      

POSITION REQUIREMENTS         

              Academic Qualification 

              PhD/ MSC/BSC, in Computer Science, Electronics and Telecommunications  Engineering, Software       

              Engineering,       Information       Systems,      Information       Technology,       Intelligent      Systems,   

              Internet Technology  Management  Information System, Business Informatics,  Project Management         

              and other ICT related backgrounds.        

Work   Experience:    6/8/10years’    experience    out   of   which    3/4/5   years    should    be  in   

telecommunications  including   experience  in developing  and  overseeing large  centralized  and           

globally  distributed   institutional   systems is  required.   Experience  in  an  engineering  capacity            

(planning, design,  implementation,  and systems  integration)  running complex,  highly  available          

systems  in  an enterprise  ready  environment.    experience with  Configuration  Management and            

Change Control processes and automation          

Desirable Training          

 Project/ program  management and leadership & top level  management related  training 

Competencies/ Personal attributes          

        Professionalism:   Knowledge  of  a  wide range  of  telecommunication   systems with          

adequate skills for leading a team through the installation, maintenance, and operation of             

these systems.  

        Knowledge  of operations of commercial telecommunications  services,  voice and data              

communications networks, telephony switching, radio, satellite, microwave and trucked 

radio communication systems.   

        Ability  to analyze,  review,  and make  recommendations  to improve  the  delivery of             

telecommunications services.   

Technological  Awareness:   Keeps up-to-date   of  available  technology;   understands      

applicability  and limitation  of technology  to the work of the office; actively  seeks to            

apply technology to appropriate tasks; shows willingness to learn new technology.        

   Managing  Performance:  Delegates the  appropriate  responsibility,  accountability  and         decision-making authority;         

        Makes sure that roles, responsibilities and reporting lines are clear to each staff member;        

       Accurately  judges the amount of time and resources needed to accomplish a task and matches task to skills;       

        Monitors  progress against  milestones and deadlines;  Regularly  discusses performance 

and  provides  feedback and  coaching  to staff;  Encourages  risk -taking and  supports    creativity and initiative; 

        Actively   supports  the   development   and  career   aspirations   of  staff;   Appraises             

performance fairly.        

        Excellent management  skills principles and people, as well as knowledge and abilit y to             

motivate personnel        

        Expert knowledge of industry best practices for asset management              

        Ability to define problems, collect data, establish facts, manage resolution and escalate 

issues appropriately       

        Strong written and verbal communication skills      

        Ability to work in a high stress environment            

        Having strong team leader & interpersonal communication skills.   

        Shows integrity, commitment, willingness, and push for high standards of work quality.           

        Having proactive, flexible and problem-solving skill.             

        Being creative and strategic thinker.           

        Having strong leadership skill.        

              Technical skills  

                      Advanced knowledge of large scale Windows, AIX, and Linux environments   

                      Advanced  knowledge  with  virtualization   and container   platforms  (VMWare,  Xen,         

              Docker) and public/hybrid cloud IaaS deployments          

                      Working knowledge  of relational  database platforms  (MS  SQL, Oracle, DB2, and/or            

              Informix)            

                      Working knowledge  of networking  and network  service  fundamentals (routing,  load     

              balancing, DNS/DHCP)   

                      Working knowledge of Active Directory and enterprise email / calendaring platforms 

                      Strong knowledge of information security practices, regulations, policy, and technology         

              best practices    

                      Demonstrated  technical management knowledge in the areas Converged Infrastructure, 

              Virtualization, High-availability design, Cloud solutions and disaster recovery services            

              Languages          

                      Fluency in spoken and written English and Amharic              

              Desired Criteria (An Asset)         

                      Knowledge of MS Project software              

How To Apply

Interested and qualified candidates can apply through https://etechsc.com/vacancies/network-infrastructure-department-manager/ with in the next 15 days.