Call Center Officer – Express and Delivery Services

About Us:
 

My Hello Communication Plc is expanding its operations with a focus on reliable Express and Delivery services. To ensure exceptional customer experience, we are seeking a proactive and customer-oriented individual to join our team as a Call Center Officer.

Key Responsibilities:

• Handle inbound and outbound calls efficiently to assist customers with inquiries regarding Express and Delivery services.

• Provide accurate information on shipping, delivery timelines, pricing, and other related services.

• Record and resolve customer complaints or escalate issues to the appropriate departments.

• Coordinate with delivery teams to ensure timely updates and communication with customers.

• Maintain a detailed log of customer interactions and feedback for reporting purposes.

• Promote and upsell company services to potential and existing customers.