Customer Service Representative

At Green Niche Trading PLC, we are looking for a Customer Service Representative who is passionate about stationery, detail-oriented, and eager to create memorable experiences for our customers. In this role, you will assist shoppers with product recommendations, handle transactions, and maintain a tidy, inviting store atmosphere. Ideal candidates thrive in fast-paced environments, possess strong communication skills, and have a passion for stationery and design in a dynamic retail setting.

Key Responsibilities: 

• Assist customers with custom orders to help them find products 
• Offer expert advice on product features 
• Process purchases, returns, and exchanges efficiently 
• Stay informed about new arrivals, trending stationery brands, and specialty items 
• Handling small-scale printing services and basic troubleshooting for in-store printing services 
• Maintain a clean, organized, and visually appealing store layout. Restock shelves and assist with inventory management 
• Promote loyalty programs, seasonal promotions, and upsell complementary items 
• Work closely with team members to achieve daily sales goals and contribute to a positive, creative work environment. 

Work place:  around Lambert, Addis Ababa 

Employment Type: Full time 

Salary/Benefits:  Competitive salary and performance-based bonuses 

Qualifications and Skills:                 

• Bachelor’s degree in Marketing, Accounting, Business, Communications, or related field 
• 1+ year of working experience in preferably in printing services, or related sectors 
• Experience in handling small-scale printing services 
• Ability to multitask in a fast-paced environment
• Familiarity with print production processes and terminology 
• Excellent communication, and interpersonal skills 

How To Apply

Interested applicants who meet the required qualifications and experience are invited to submit updated CV and cover letter through email: laconnate.consulting@gmail.com